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You've got questions? We've got answers!

Scrub! Residential Cleaning has been serving the Center City Philadelphia area for the past 10 years. We’ve cleaned a lot of houses, and we just keep getting better and better! We’re excited about our growth and expansion and humbled by all of the word-of-mouth referrals and positive reviews that we’ve received over the years.

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Frequently Asked Questions

Why use Scrub! Cleaning instead of an Independent Cleaner?

So many reasons… First and foremost, we carry full liability insurance. All of our Cleaning Specialists are W-2 employees, not independent contractors. We take care of all federal, state, and local taxes. Most importantly, we cover Workman's Compensation insurance for all of our cleaners—for their peace of mind and yours.

Our Cleaning Specialists are top notch. They go through a rigorous hiring process: phone screen, in-person interview, national and state criminal background checks, reference checks, and a 90-day probationary period.

Our communication is outstanding. The moment you fill out our online quote form, you’ll get an immediate response. We’re available by email to answer questions, send reminders before your cleanings, and can even text you 30 minutes before arrival if requested.

We’re also fully accountable. After each cleaning, you’ll receive a one-click, one-question survey. If something isn’t right, we’ll send our Cleaning Specialist back the next business day to fix it. Your happiness is our ultimate goal.

To avoid cross-contamination, we ask clients to provide a vacuum. We bring everything else: EPA-approved disinfectant, freshly laundered towels, and PPE (masks, gloves, and shoe covers). We make it convenient—we’ve got you covered.

What are your rates?

Rates vary based on home size (bedrooms, bathrooms, square footage) and cleaning frequency (weekly, biweekly, every 4 weeks, one-time). We’re happy to email a quote if you fill out our online quote form. Prefer to speak with us? Call the office at 215-821-9484 during business hours.

Do you bring your own supplies and equipment?

We ask clients to provide a vacuum to avoid cross-contamination. We supply everything else:

Occasionally, we use Febreze as an odor neutralizer. We do not supply bleach. If your bathroom requires it, please leave out a bottle of Tilex. Have a preferred product? Let us know—we’re happy to use it!

Will we have the same Cleaning Specialist each time?

We assign solo Cleaning Specialists for weekly and biweekly recurring service. While we aim to keep the same specialist for each visit, we can’t guarantee it. However, all Cleaning Specialists are trained consistently in techniques and products.

How will the Cleaning Specialists enter my house?

Most recurring clients provide us with codes to keyless entry systems or lockboxes. If you live in a building with a concierge, we can retrieve the key at the front desk.

Should I leave a tip?

Tips are always appreciated, never required. If you're pleased with the service and want to express that with a tip, the Cleaning Specialists will be grateful. That said, you can always expect the same high level of service regardless.

Are you fully insured?

Scrub! Residential Cleaning carries full Liability Insurance through Grange Mutual Casualty Company. All Cleaning Specialists are covered under our Workman’s Compensation Insurance via Amtrust.

Are the Cleaning Specialists Independent Contractors or Employees?

For your protection—and theirs—our Cleaning Specialists are employees, not independent contractors. We pay Unemployment Insurance and Workers Comp Insurance for every team member. We also handle all State, Federal, and City taxes. All of our Cleaning Specialists are officially employed by Scrub! Residential Cleaning.

What types of cleanings do you do?

Our most popular services include:

  • Weekly cleanings
  • Every-2-week cleanings
  • Every-4-week cleanings
  • One-time cleanings
  • Move-In/Move-Out cleanings

We also clean condo common areas (hallways, foyers) and small offices.

What if I'm scheduled for a cleaning but have to cancel?

Life happens, and we understand! If you need to skip a cleaning, we ask for at least 48 hours (2 business days) notice. This allows us to fill your spot and avoid financial strain on our team.

We’ll do our best to reschedule at a convenient time. If cancellation happens with less than 48 hours’ notice, there is a $70 cancellation fee. Same-day cancellations are charged at the full rate.

Start conquering your world

Tired of cleaning your house, condo or apartment? We happily clean homes in Center City Philadelphia. (Now serving Northeast Philly, Elkins Park, & Huntingdon Valley!)